Adobe Will Not Allow Cross Upgrades

Running Bluetube interactive, we use a lot of Adobe products,  for some stupid reason, I upgraded our CS3 suite to CS4 Production Premium instead of CS4 web premium back n October 2008.  I realized this in March and called Adobe to ask if we could PAY to do a "cross grade", since we don't use after effects or premiere and it was a stupid mistake.

Adobe can't help with a cross grade.

So then I asked can we use our dreamweaver Mx or dreamweaver CS3 to upgrade just dreamweaver, no dice either, since I used our CS3 web suite (which includes dreamweaver) to get the CS4 production suite, we can no longer use it as an upgrade.

I understand I made a mistake and I'm assuming its not a common one, but its unfortunate that a company like mine that is small but 90% of its software spending goes to Adobe is subject to an inflexible policy that plain "can't help". I wasn't asking for "free", I was willing to pay to switch, but the only option they had was for me to buy a full price copy of dreamweaver for $399.


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Grant Davies
Posted by Grant Davies